Keeping your workplace psychologically safe

Keeping your workplace psychologically safe

Most employers in Australia know that they have a legal responsibility to ensure a safe workplace however some still do not realise that safety doesn’t just relate to physical safety.

We are becoming more and more aware of the psychological harm that can be caused by stress and workplace bullying is one of the major workplace stressors. It is also a stress that can be prevented or at least quickly resolved with approapriate safeguards in place.

If as an employer you are feeling like bullying in the workplace is something that is outside of your control read on. Failure to act when disrespectful and bullying behaviour is occurring will negatively affect staff morale and performance, increas sick leave and staff turnover and significantly affect productivity.

A significant percentage of staff productivity is discretionary. People will go the extra mile, do more than the minimum to keep their job and really boost your business if they feel appreciated, resepted and cared about. They will be looking for a way to escape if they are feel unappreciated, disrespected and that they don’t matter.

The cost of workplace conflict

Bullying doesn’t always show up in the form of workplace conflict. You won’t necessarily see people shouting at each other. Often it is more subtle with team members being excluded, given the least desireable work more often than others, singled out for criticism or blame.

If you are sensing that there is disfunction in a work area or you have received generalised complaints from team members you need to take action and take it early. Failing to act will result in time and money lost on speaking to the individuals involved (repeatedly), staff taking stress leave, and a risk of someone lodging a claim for Workplace Harassment. Defending a Workcover Complaint could cost many thousands of dollars, even if your company is successful and will no doubt cause further erosion of morale.

Mediation before Investigation

Mediators often shake our heads when we are called in to try and fix the damage after a workplace investigation has been undertaken. Investigating your staff, reading through their emails (a favourite activity) and then expecting everyone to keep working happily together is pretty unrealistic.

A more effective approach would be to call in a mediator as soon as interpersonal issues arise so that they can help your staff members to talk through the issues and negotiate a mutually acceptable approach to allow them to work together in peace. What is often not understood is that passive aggressive behaviour and behaviour that is interpreted as being bullying isn’t always intended to be so. Often a lack of communication exasibates differences in approach and then escalates as conflict inevitably does unless resolved.

What you can do to help?

If you have got this far into the article I’m guessing you are willing to do your part to help.

Here are some ideas on what leaders can do to prevent interpersonal differences and disagreements from escalating into conflict.

  1. Find out what is happening: There are lots of ways you can do so. Does your organisation have an annual, anonymous staff survey where staff report how they believe they are being treated by management and co-workers? These will often identify areas where bullying is occurring, who is being targeted, and how effectively it is being addressed. Review the last couple of surveys to see if there are trends occurring. If the survey isn’t asking appropriate questions, make suggestions for changes next time. The results should give you a baseline from which you can measure the effectiveness of your workplace harassment prevention programs.You can also find out what is happening by conducting exit interviews with those staff who are leaving and really try to ascertain their reasons for doing so. These exit interviews should not be done a staff members direct manager and you should ensure that staff members are reassured that nothing that they say in their exit interview will affect any reference checks that may be done for them in the future.If people are leaving due to workplace bullying or poor management they are often too frightened to tell the truth in their exit interview if the groundwork for them to really tell the truth is not done.

    Sick leave rates is another good indicator of poor morale and possible workplace harassment. People who are feeling unwanted, unappreciated or bullied are more likely to make full use of their sick leave as they find it difficult to face going to work.

    Talk to individuals who are taking a lot of sick leave to check if they are OK as well as those most at risk of being targeted such as people with a disability, those new to a role, those with a gender different to the majority, those with a different sexual orientation and individuals from a different ethnic background.

    The simplest and most effective way for leaders to keep an eye on your culture and workplace morale is by simply talking with employees at all levels of the organisation, asking how they are going and making it easy for them to raise any concerns.

  2. Encourage a respectful workplace culture: Workplace culture is the sum total of the behaviour that is and isn’t acceptable within a workplace. Respect in terms of a Respectful Workplace Culture means due regard for the feelings, wishes and rights of others. Respect in this regard must be shown by senior leadership and expected from all levels of management.It means actually enforcing the right things, and ensuring that the organisational values are known by everyone and promoted and practised by senior management. Has your organisation defined it’s guiding values?

    Values such as respect, inclusiveness, and working problems out can help. When promoting values it is really helpful to provide relevant workplace examples so that your people understand what specifically you mean by the concepts.The more people at work discuss and think about the values the more they will understand what is expected of them and the more they will be engaged they are in supporting them. That only works if behaviour that is not in line with the values, especially behaviour by those in leadership roles is called out and corrected. As Peter Cosgrove said, “the behaviour you walk past is the behaviour you accept.”

    One way you can do so is to involve staff in developing the Workplace Harassment Policy or Code of Conduct. Such documents need to be clear about what workplace harassment is, what it is not, why it is not tolerated, and what people can do if they feel like the code of conduct is not being followed.

  3. Develop people’s skills: When conducting workplace mediation in cases where people are accused of bullying in the majority of cases the people genuinely do not believe that they are a bully. They often have not intended to be hurtful or disrespectful. Often they also feel that they are being bullied (sometimes by the person who has accused them and sometimes by someone higher up in the organisation to them)When people are under a lot of pressure or highly stressed they may speak inappropriately with others or the ways that they think are OK may not be acceptable in a respectful workplace. In the past many practices that would be without doubt harmful and bullying were considered “a bit of fun” or acceptable initiation to a workplace.Sending a senior leader to training may not be the most appropriate way to engage them in modifying their approach. If your have suitably skilled people within your organisation pairing up people who have accused of bullying with a mentor can be helpful. If not bringing in an executive coach who understands conflict and workplace bullying may be the best investment you can make.

    Good quality professional development can also help these people become more aware as to how their behaviour is sometimes coming across, and, for those in management, how they can improve on their people management skills. The old command and control style of management that longer term managers may have been trained in is no longer effective. In fact what a manager believes is expected of them may increase the likelihood of complaints about bullying.

    Mediation provides an opportunity for people on the receiving end of what they consider hurtful or disrespectful behaviour to safely speak to the person concerned before the matter becomes a major concern. If using an internal mediator make sure that they have been trained in mediation otherwise they may cause more harm than good. Anyone who has been trained in mediation will be aware of issues related to bias and conflict of interest and only mediate when they can do so in a way that will ensure a fair process.

    Brining in a professional mediator may be a worthwhile investment and they can usually provide talks or training in dispute resolution related topics and skills.

    Providing permission and encouragement for bystanders to speak up with they see unacceptable behaviour occurring in the workplace can also help to nip unacceptable behaviour in the bud and prevent people who feel that they are being singled out from feeling that they are completely isolated.

    Most people can benefit from training in both informal and formal ways of defusing conflict and influencing change with their managers and co-workers.

    Why not host an event for Mediation Awareness Week where a mediator comes in to talk with your staff about conflict resolution and ways to have a constructive disagreement? Click on the Host an Event tab above.

  4. Support an open and respectful culture: Putting in place a regular two-way discussions where both team members and those in leadership roles feel free to give each other open and honest feedback can go a long way to supporting a culture where bullying doesn’t get a foothold.Giving and receiving feedback is an art in itself.  Don’t just assume that people will know how to give feedback respectfully which means giving due regard for the feelings of others. Also many people have trouble receiving feedback. If feedback is not given properly they will become defensive and may not be able to accept the message or even consider that the feedback is a form of bullying. That doesn’t mean that attempts to provide feedback should be abandoned.

    Learning how to effectively communicate positive and negative feedback is a skill that all managers need to have.Some workplaces appoint a contact person for support or advice for those concerned about or accused of workplace harassment.

    This person could be someone appointed to the role of Workplace Harassment Prevention Officer, a person from your HR department (with suitable training) or an outside professional or organisation.

    Mediation Institute provides an external complaint handling service but can also provide an early intervention independent phone help line for staff members who feel that they are not being heard or that they are being bullied.

    If you have someone in a dedicated workplace harassment prevention role they need to have expertise in supporting and coaching people around interpersonal communication and conflict. It is important that if you have an opportunity for people to raise concerns about workplace issues and sources of conflict that there is a process in place to address those concerns. Raising expections that there is a process to deal with the high workloads, unrealistic deadlines, and role conflicts  that are often the foundations for bulling claims without actually doing anything about issues raised can be highly negative. It isn’t about providing a free for all opportunity to ask for anything you want. It is about respectfully listening, understanding the issues and then working to improve the situation as much as possible.

    If workplace stressors can be reduced in some way, people tend to be more tolerant of others and move away from extremes of their own behaviour. When under stress people tend to become less flexible and accepting, are prone to more unmanaged emotions and extreme behaviour resulting in impaired problem solving ability and greater risk of behaviour that is inappropriate.

    As with any culture change program it is never a straight line. Some people will enthusiastically adopt a more open and respectful culture ( it’s what they have been asking for), others will be more mistrustful (they’ve seen initiatives to improve the culture be tried and failed in the past) and others will be either actively or passive aggressively resistant to change.

    Be respectful, listen, make it safe for people to express their concerns and have back up plans in place. You may lose some people who enjoyed a culture of power and control as they feel like they have worked their way up to being able to lord it over others only to find that the rules of the game have changed and they now need to be more inclusive and collaborative in their style.

    Apart from informal ways of influencing change, there also needs to be clear steps about how to lodge a complaint, how investigations are to proceed, and what the possible outcomes may be. Proactive workplaces also monitor, over time, the effectiveness of their anti-bullying and behaviour change programs.

Psychological Resilience

Resilience is the ability to recover from adversity and stress without lasting mental health damage. Literally to bounce back rather than break under pressure.

When you think about increasing the psychological resilience of your workplace that does not mean blaming victims or telling people to “suck it up”. Resilience actually depends on support, having people you can vent and debrief with, feeling Linkedin you have some say in your role and future and not helplessly at the whims of others.

All of the strategies discussed in this post help to build the resilience of your workforce and protect your organisation from the expense of a poor workplace culture, unhappy and unproductive employees and heightened risk of work cover claims.

Why not consider hosting a “Let’s talk about it”  Morning Tea for Mediation Awareness Week in 2018 as a part of your culture change program.

Facilitated by a local mediator the goal of the “Let’s talk about it” Morning tea is a facilitated discussion about topics that need airing in your organisation as well as an opportunity to ask questions about conflict resolution, mediation, dealing with difficult people and having difficult conversations.

 

Ready to mediate

Ready to mediate

Ready to Mediate – a participant’s guide to preparing for mediation

When – Wednesday 18th October 2017

Where – Join from PC, Mac, Linux, iOS or Android https://demio.com webinar

What time – from 11 am – 12 noon (EDST)

How to book:  Click on this link to book for this Demio platform webinar – https://my.demio.com/ref/QjBaYSnxiWkngdIH

Event Cost: This is a free event 

About the Event

Ready to Mediate – a participant’s guide to preparing for mediation

Outline of the presentation

  • Gathering your Thoughts & Preparing for a Difficult Conversation
  • Making Your Opening Statement at Mediation
  • What to Take to Mediation Checklist
  • Questions/comments

About the Host

This event is hosted by Rebecca Carroll-Bell from RCB Mediation Services.

Rebecca provides Mediation, Communication Training and Conflict Resolution Coaching services. Her goal is to take the angst and bewilderment out of everyday conflict.

Find out more about Rebecca and RCB Mediation Services. http://mediationawarenessweek.org.au/rebecca-carroll-bell/

Other #AuMAW2017 Events

Ready to mediate

In this live webinar Rebecca Carroll-Bell will give you insider tips for how to prepare for mediation including gathering your thoughts and preparing for a difficult conversation, making your opening statement at Mediation and a handy what to take to mediation checklist.

read more
Mediation Basics – the who, what, where and when of mediation.

Mediation Basics – the who, what, where and when of mediation.

Mediation Basics – the who, what, where and when of mediation

When – Monday 16th October 2017

Where – Join from PC, Mac, Linux, iOS or Android https://demio.com webinar

What time – from 11 am – 12 noon (EDST)

How to book:  Click on this link to book for this Demio platform webinar – https://my.demio.com/ref/QjBaYSnxiWkngdIH

Event Cost: This is a free event 

About the Event

Mediation Basics – the who, what, where and when of mediation.

Outline of the presentation

  • What is mediation?
  • Why go to mediation?
  • Who goes to mediation?
  • What happens at mediation?
  • Where is mediation held?
  • How long does mediation take?
  • Who pays?
  • Questions/comments

About the Host

This event is hosted by Rebecca Carroll-Bell from RCB Mediation Services.

Rebecca provides Mediation, Communication Training and Conflict Resolution Coaching services. Her goal is to take the angst and bewilderment out of everyday conflict.

Find out more about Rebecca and RCB Mediation Services. http://mediationawarenessweek.org.au/rebecca-carroll-bell/

Other #AuMAW2017 Events

Ready to mediate

Ready to mediate

In this live webinar Rebecca Carroll-Bell will give you insider tips for how to prepare for mediation including gathering your thoughts and preparing for a difficult conversation, making your opening statement at Mediation and a handy what to take to mediation checklist.

read more
Rebecca Carroll-Bell

Rebecca Carroll-Bell

Rebecca Carroll-Bell

Rebecca Carroll-Bell

The Everyday Mediator

You can call Rebecca on  0411 770 125 for more information about her #AuMAW2017 events or her dispute resolution services in general

Contact Rebecca Carroll-Bell by email

7 + 6 =

Rebecca Carroll-Bell

Rebecca Carroll-Bell mediates for her own business RCB Mediation Services but is better known by her “the Everyday Mediator” social media identify.

RCB Mediation Services was established in 2014 to provide mediation, communication training, conflict resolution coaching.

“I take the angst and bewilderment out of everyday conflict” Rebecca Carroll-Bell

Services offered include:

  • Workplace mediation packages are ideal for managers sick and tired of refereeing between bickering staff members;
  • Complaint handling and communication training programs suit teams who deal with inbound client complaints, such as sales teams and generalist office teams where there is no dedicated complaints handling officer; and
  • Conflict Resolution Coaching helps busy professionals who are stuck in a conflict or ongoing dispute to get unstuck, improve their conflict management skills and strengthen their resilience in the face of everyday conflict.

Rebecca Carroll-Bell is The Everyday Mediator – passionate about managing, resolving and preventing conflict in everyday life.

Visit the Everyday Mediator website

Visit the Everyday Mediator Website

Click here

Webinar – D-FINE How to prepare and manage difficult conversations

This webinar by Malcolm Guy from MIM Mediation is focused on preparing for having difficult conversations.

Learn a structured method to prepare and have conversations that are difficult for you to have with or without the support of a mediator.

When: Wednesday 18th October 2017
Time:  7pm (AEDT)
Venue: Online webinar
Booking: Call Malcolm on 0403 583 927 or visit http://mimmediation.net/

Webinar – D-Fine How to prepare and manage difficult conversations

This webinar by Malcolm Guy from MIM Mediation is focused on preparing for having difficult conversations.

Learn a structured method to prepare and have conversations that are difficult for you to have with or without the support of a mediator.

When: Tuesday 17th October 2017
Time: 1pm (AEDT)
Venue: Online webinar
Booking: Call Malcolm on 0403 583 927 or visit http://mimmediation.net/

 

 

MIM Mediation

MIM Mediation

MIM Mediation Website

Malcolm in the Middle Website

Visit this supporters website

MIM Mediation

MIM Mediation is a dispute resolution service that focuses on helping clients to interpret conflict and respond in an appropriate way.

Services include:

  • D-FINE Method – How to prepare and manage for difficult conversations
  • Mediating Workplace Conflict
  • Training employees to become Conflict Interpreters
  • Reviewing and consulting on improvements to company policies for dealing with conflict

Mission

To help decision makers to increase productivity by reducing workplace conflict.

MIM Mediation was established in Melbourne in 2014 by principal mediator Malcolm Guy.

He will travel to client sites and provides Video Mediation services.

Contact MIM Mediation

7 + 15 =

Malcolm Guy

Malcolm Guy

Principal Mediator

Contact Malcolm for more information about the MIM events during the Australian Mediation Awareness Week 2016 #AuMAW2016 on 0403 583 927

Gillian Enterkin

Gillian Enterkin

Logical Mediation Website

Visit this supporters website

Logical Mediation

Logical Mediation is a specialist mediation service run by principal Mediator Gillian Enterkin. Gillian will be co-hosting a webinar on Autism Awareness and Mediation for Mediation Awareness Week 2016.

Gill is a NMAS Accredited Mediator and a Family Dispute Resolution with a background in high school teaching and a passion for dispute resolution.

She has an understanding of the potential consequences of family conflict in terms of escalation into family violence.

She has specialist expertise working with families impacted by parents or children on the Autism spectrum and non-heterosexual couples or families where children identify as non-heterosexual.  Her services are inclusive, non-judgemental and informed by an understanding of the complexities experienced by clients where mainstream services do not adequately meet their needs.

Contact Logical Mediation

12 + 7 =

Gillian Enterkin

Gillian Enterkin

Mediator

Contact Gill for more information about the Logical Mediation events during the Mediation Awareness Week on 0419 262 775

Autim Awareness and Mediation

Autim Awareness and Mediation

Autism Awareness and Mediation

When – Thursday 8th December 2016

Where – Join from PC, Mac, Linux, iOS or Android: https://zoom.us/j/4192627750

What time – from 7pm to 8pm (EDST)

How to book:  Click here to go to the Eventbrite Event Booking System event

Event Cost: This is a free event

About the Presenters

The presentation is a collaboration between Mediator Gillian Enterkin from Logical Mediation and Autism Expert Berinda Karp.

This information webinar will explain how a specialist approach to family dispute resolution mediation can help families experiencing conflict that is compounded by the challenges of having family members on the Autism spectrum. It will provide insights and an understanding of the help that is available for the whole family where one or more members have a lived experience of Autism.

Book in Via Eventbright for instructions on how to join the webinar live and / or to receive a recording after the event.

 

Other #AuMAW2016 Events

MIM Mediation

Malcolm in the Middle Website MIM Mediation MIM Mediation is a dispute resolution service that focuses on helping clients to interpret conflict and respond in an appropriate way. Services include: D-FINE Method - How to prepare and manage for difficult conversations...

read more

Gillian Enterkin

Logical Mediation Logical Mediation is a specialist mediation service run by principal Mediator Gillian Enterkin. Gillian will be co-hosting a webinar on Autism Awareness and Mediation for Mediation Awareness Week 2016. Gill is a NMAS Accredited Mediator and a Family...

read more

Autim Awareness and Mediation

Autism Awareness and Mediation When - Thursday 8th December 2016 Where - Join from PC, Mac, Linux, iOS or Android: https://zoom.us/j/4192627750 What time - from 7pm to 8pm (EDST) How to book:  Click here to go to the Eventbrite Event Booking System event Event Cost:...

read more

Mediation Q&As Roadshow 2016

Brisbane Mediation Roadshow 2016 When - Monday 12th December 2016 and Tuesday 13th December 2016 Where - Various Locations in Brisbane see event booking information What time - Between 7am and 7pm. 90 minute sessions. Why not book a Breakfast Meeting or After Work...

read more

Juno Consulting Adelaide

Juno Consulting Adelaide Juno Consulting Adelaide offers counselling, mindfulness techniques, personal development and mediation services all designed to help clients to feel better within themselves and within their relationships with others. Their mission statement...

read more

Bayside Mediation

Bayside Mediation Bayside Mediation  provides a safe environment to discuss issues, formulate throughs and find solutions. Our goal is to minimise the distress and confusion experienced by separating couples when dealing with Australian Family Law legal system and...

read more

How to use the #AuMAW2017 hashtag

This is a basic,basic tutorial on the use of hashtags.

What is a Hashtag?

A hash tag is any word or series of letters that follows a #

They are used in social media to make it easy to tag and categorize information. They work like a filter to help people using the social media platform to find information on a specific topic.  They can be general like #mediation (which will find anything that anyone has posted with the mediation hash tag) or specific like #AuMAW2017 (which will find what is posted this year related to the Australian Mediation Awareness Week)

It is especially useful on platforms like Twitter – https://twitter.com/  where trends are highlighted using Hashtags.

How should I use the Hashtag?

A good first step is to save a search you do on a hash tag that you want to keep an eye on. How you do this will depend on the social media platform you are on.

Twitter instructions

Step One: Search for the hashtag

I’ll do an example with #AuMAW2017.  The twitter search field is on the top right

Step Two:  Save the search

Once you’ve done the search click on More Options to open the drop down menu

Then if you want to further refine the search for example only seeing tweets that use the hash tag or only from people you follow.

I don’t know why you’d click that option because how are you going to make new virtual friends if you only look at content from people you already know?

Anyway once you have done that you can click Save this Search.

Step Three: Revisit Saved Searches

Click in the Search Twitter box again and your saved searches will be available for you to click on.

https://support.twitter.com/articles/96646#

Step Four: Get rid of the people who can’t spell Mediation

Not literally of course but if you come across people using the #mediation when they mean #meditation you can mute their posts (or politely let them know the difference between mediation and meditation) It is more than a T

Save

An easy way to make social media images

An easy way to make social media images

Creating attractive and compelling images to share on social media used to be a time consuming issue for me.  And those who know me know that I am always taking on more than I can reasonably expect myself to be able to do.

So wasting time trying to find images without breaching copyright and putting them together with the words I want to share has been what I thought was a necessary frustration.

That is why I am so in love with Canva. https://www.canva.com/

Don’t judge me

You have to understand that I’m not a graphic designer and what I can produce is somewhat templated but it’s a lot better than what I have produced unassisted so I’m pretty happy. The thing that makes me happiest is that it is so quick.

Social Content

Social media is such a great way to share concepts and ideas and I’d like to challenge all mediators in Australia to produce at least one piece of original content to share under the #AuMAW2016 and #Mediation hash tags.

Social Sharing

I’d love to see a game of Virtual Volley Ball during Mediation Awareness Week 2016 where we keep content about mediation in the cloud. You can play by sharing, re-tweeting and encouraging your friends, acquaintances and strangers to do the same. If you want a world filled with more peace and understanding the best way to get it is to contribute to building the belief that it is possible.

Better choices

Negotiation and litigation are processes designed to reduce your choices in order to reach a settlement and usually the most powerful gets the best outcome.

Mediation is a process that is focused on increasing understanding about what matters to each party to a dispute, encourages exploration of the many options available before empowering the people impacted by the decision to decide the best option for them to try and resolve their dispute and be at peace with each other.

By increasing awareness of mediation and the different styles of mediation we increase the number of people who will feel empowered to make the choice to genuinely try mediation first.

Share your social media images on Twitter, Pinterest, Facebook, Instagram or your other prefered platform during Australian Mediation Awareness Week 7th to the 13th December

Mediation Q&As Roadshow 2016

Mediation Q&As Roadshow 2016

Brisbane Mediation Roadshow 2016

When – Monday 12th December 2016 and Tuesday 13th December 2016

Where – Various Locations in Brisbane see event booking information

What time – Between 7am and 7pm. 90 minute sessions.

Why not book a Breakfast Meeting or After Work Event?

How to book:  Click here to go to the Eventbrite Event Booking System event to find out more. 

Event Cost: $20 plus event booking fee 

About the Host

Middlegrounds was established by Jamie Nuich in 2016.  Middlegrounds services include proactive and preventative consultancy as well as mediation and assistance to make settlement agreements legally binding.

Find out more

Other #AuMAW2016 Events

Autim Awareness and Mediation

Autism Awareness and Mediation When - Thursday 8th December 2016 Where - Join from PC, Mac, Linux, iOS or Android: https://zoom.us/j/4192627750 What time - from 7pm to 8pm (EDST) How to book:  Click here to go to the Eventbrite Event Booking System event Event Cost:...

read more

Mediation Q&As Roadshow 2016

Brisbane Mediation Roadshow 2016 When - Monday 12th December 2016 and Tuesday 13th December 2016 Where - Various Locations in Brisbane see event booking information What time - Between 7am and 7pm. 90 minute sessions. Why not book a Breakfast Meeting or After Work...

read more

12.12.2016: The Conflict Interpreter Webinar

The Conflict Interpreter webinar / mini training hosted by Malcolm Guy from MIM Mediation. Designed for mangers and leaders this one hour webinar is full of practical hints and tips you can implement right away as well as guidance on when bringing in an independent, professional mediator may be necessary to avoid conflict escalation.

read more

7.12.2016: The Conflict Interpreter Webinar

The Conflict Interpreter webinar / mini training hosted by Malcolm Guy from MIM Mediation. Designed for mangers and leaders this one hour webinar is full of practical hints and tips you can implement right away as well as guidance on when bringing in an independent, professional mediator may be necessary to avoid conflict escalation.

read more

3 + 3 =

Middlegrounds

Middlegrounds

Middlegrounds Website

Visit this supporters website

Middlegrounds

Middlegrounds provides mediation and other conflict resolution services to help resolve employment and commercial disputes without the need for litigation.

Established by dispute resolution professional Jamie Nuich to provide an alternative to traditional legal solutions to resolve conflict.

Founded on the values of creativity, integrity and responsibility the service provides clients with the opportunity to find a better solution even when all options to resolve the dispute appear to have been exhausted.

Contact Middlegrounds

9 + 11 =

Jamie Nuich

Jamie Nuich

Director

Contact Jamie for more information on 0406 115 370

Mediation Blog Posts and Ideas

Posts, Social Media and other resources

Ideas and shares of posts and other information documents on Mediation

Looking for inspiration for a blog post on Mediation?

There are so many ideas for a blog post or other form of communication on mediation but here are a few to get your thoughts activating.

Have a look at the categories below for inspiration.

Types of mediation

A post on any of the very many types of mediation written with a specific type of client in mind

  • Family Dispute Resolution for complex familes
  • Family Dispute Resolution for indigenous families
  • Family Dispute Resolution for parents born in the middle east
  • Family Dispute Resolution for parents of disabled children
  • Workplace Mediation for Government Departments
  • Workplace Mediation for Manufacturers

The list could go on forever

Aspects of Mediation

A post on a part of the mediation process. You can be as high level or detailed as you’d like

  • preparing for mediation – pre-mediation intakes
  • risk screening
  • safety planning for mediation
  • how to prepare for opening statements
  • mediated agreements

Comparisons between mediation and other processes

People sometimes get confused by the differences between mediation and other processes

  • the difference between mediation and counselling
  • the difference between mediation and lawyer negotiation
  • the difference between mediation and HR facilitated discussions
  • the cost difference between mediation and going to court

The Benefits of Mediation

Posts that explore the benefits of mediation (great to use data or case studies) to help people understand why it is worth trying mediation

  • the benefit of Family Dispute Resolution
  • The benefits of Workplace Mediation
  • The benefits of Peer Mediation

Other ADR Processes

Perhaps you are a practitioner of another approach to resolving conflict that is aligned to mediation such as restorative justice or conflict coaching.

Juno Consulting Adelaide

Juno Consulting Adelaide

Juno Consulting Adelaide Website

Visit this supporters website

Juno Consulting Adelaide

Juno Consulting Adelaide offers counselling, mindfulness techniques, personal development and mediation services all designed to help clients to feel better within themselves and within their relationships with others.

Their mission statement is “Assisting you to feel better” clearly  stating the reason that Ursula Najar established the consultancy in 2012.

Contact Ursula to find out more about her mediation and other services to assist with workplace and community conflict resoltion and resillience building.

 

Contact Juno Consulting Adelaide

9 + 12 =

Ursula Najar

Ursula Najar

Principle Mediator

Contact Ursula for more information and to book in for a free, confidential individualised information session on Mediation during the Mediation Awareness Week on 0438 692 935

Other professional service providers are welcome as well as those interested in finding out more about mediation for their own use.

9.12.2016 Individual Information Sessions

9.12.2016 Individual Information Sessions

Individual Mediation Information Sessions

When – Friday 9th December 2016

Where – Juno Consulting Adelaide – Level 1, Bunnik House, 45 Flinders Street, Adelaide

What time – a number of individualised 30 minute sessions between 9 am and 6 pm

How to book:   Book on www.junoadelaide.com.au or email Ursula

Event Cost: This is a free event 

About the Host

Juno Consulting Adelaide is a boutique consultancy offering Counselling, Mindfulness Techniques, Personal Development and Mediation.

Located in the heart of Adelaide’s CBD, Juno is a small private practice specialising in communication and alleviating stress.

Juno was established in 2012 by Ursula Najar, a professional counsellor and mediator. Find out more.

Other #AuMAW2016 Events

Autim Awareness and Mediation

Autism Awareness and Mediation When - Thursday 8th December 2016 Where - Join from PC, Mac, Linux, iOS or Android: https://zoom.us/j/4192627750 What time - from 7pm to 8pm (EDST) How to book:  Click here to go to the Eventbrite Event Booking System event Event Cost:...

read more

Mediation Q&As Roadshow 2016

Brisbane Mediation Roadshow 2016 When - Monday 12th December 2016 and Tuesday 13th December 2016 Where - Various Locations in Brisbane see event booking information What time - Between 7am and 7pm. 90 minute sessions. Why not book a Breakfast Meeting or After Work...

read more

12.12.2016: The Conflict Interpreter Webinar

The Conflict Interpreter webinar / mini training hosted by Malcolm Guy from MIM Mediation. Designed for mangers and leaders this one hour webinar is full of practical hints and tips you can implement right away as well as guidance on when bringing in an independent, professional mediator may be necessary to avoid conflict escalation.

read more

7.12.2016: The Conflict Interpreter Webinar

The Conflict Interpreter webinar / mini training hosted by Malcolm Guy from MIM Mediation. Designed for mangers and leaders this one hour webinar is full of practical hints and tips you can implement right away as well as guidance on when bringing in an independent, professional mediator may be necessary to avoid conflict escalation.

read more
Bayside Mediation

Bayside Mediation

Bayside Mediation Website

Visit this supporters website

Bayside Mediation

Bayside Mediation  provides a safe environment to discuss issues, formulate throughs and find solutions.

Our goal is to minimise the distress and confusion experienced by separating couples when dealing with Australian Family Law legal system and help you make the best choices for you and your family.

Getting to know Family Law Mediation

Bayside Mediation Event

Find out More
Dianne Loveday

Dianne Loveday

Family Dispute Resolution Practitioner

Contact Dianne for more information about the Bayside Mediation event during the #AuMAW2016 – Mediation Awareness Week on 03 9553 6491

9.12.2016: Getting to Know Family Law Mediation

9.12.2016: Getting to Know Family Law Mediation

Getting to know Family Law Mediation

About the event: A casual afternoon discussing the merits of Family Law Mediation (Family Dispute Resolution)

  • What are its strengths and weaknesses?
  • Who should seek out the help of an FDRP?
  • Do you need to see a Solicitor first?
  • Can Family Law Mediation help save you money?
  • As a professional working as a Solicitor, Counsellor, Psychologist, Accountant, can mediation help your clients?

This event will strive to answer all your question about Family Law Mediation and provide you with information to take away and consider. It is a free event open to anyone who is interested in, or affected by, Family Disputes such as separation, divorce, child access arrangements, financial settlements, wills or any other Family Law matter.

When – Friday 9th December 2016

Where – Suite 5, 539 Highett Road, Highett, Victoria, 3190

What time – from1.30 pm (AEDT)  until 3.30 pm

How to book:  Click here to go to the Eventbrite Event Booking System event

Event Cost: This is a free event 

About the Hosts

This event will be hosted by Dianne Loveday and George Filipowicz from Bayside Mediation.  Both are Family Dispute Resolution Practitioners (FDRP’s)

Between them they have more than 25 years experience working with clients in the Melbourne Bayside area who have experienced some form of family breakdown or dispute.

Other #AuMAW2016 Events

Autim Awareness and Mediation

Autism Awareness and Mediation When - Thursday 8th December 2016 Where - Join from PC, Mac, Linux, iOS or Android: https://zoom.us/j/4192627750 What time - from 7pm to 8pm (EDST) How to book:  Click here to go to the Eventbrite Event Booking System event Event Cost:...

read more

Mediation Q&As Roadshow 2016

Brisbane Mediation Roadshow 2016 When - Monday 12th December 2016 and Tuesday 13th December 2016 Where - Various Locations in Brisbane see event booking information What time - Between 7am and 7pm. 90 minute sessions. Why not book a Breakfast Meeting or After Work...

read more

12.12.2016: The Conflict Interpreter Webinar

The Conflict Interpreter webinar / mini training hosted by Malcolm Guy from MIM Mediation. Designed for mangers and leaders this one hour webinar is full of practical hints and tips you can implement right away as well as guidance on when bringing in an independent, professional mediator may be necessary to avoid conflict escalation.

read more

7.12.2016: The Conflict Interpreter Webinar

The Conflict Interpreter webinar / mini training hosted by Malcolm Guy from MIM Mediation. Designed for mangers and leaders this one hour webinar is full of practical hints and tips you can implement right away as well as guidance on when bringing in an independent, professional mediator may be necessary to avoid conflict escalation.

read more
#AuMAW2016 on Social Media

#AuMAW2016 on Social Media

Use the Hashtag #AuMAW2016 on social media to make your posts about Australian Mediation Awareness Week 2016 easy to find.

Supporters

While we hope that mediators and mediation services througout Australia will host events to support Mediation Awareness the simplest way you can support us is to share the events with your “mob” on Social Media to help promote discussion and awareness of Mediation.

 

12.12.2016:  The Conflict Interpreter Webinar

12.12.2016: The Conflict Interpreter Webinar

12th December 2016 – The Conflict Interpreter Webinar

Learn about Conflict Management Skills you can use every day in the workplace from Malcolm Guy the Author of Boost Your Teams Productivity by Reducing Workplace Conflict.

This webinar will help educate and inform participants on the basics of managing conflict in the workplace and how to step in early to prevent conflict escalating.

Malcolm will share simple tips and strategies that can be easily implemented by anyone as well as when conflict is at a level that an independent conflict resolution professional is needed.

About the Host

The webinar will be hosted by Malcolm Guy. Malcom is a NMAS Accredited Professional Mediator and published author.  Malcolm has a background in business management and leadership and also works for Lifeline. In his role as a volunteer telephone counsellor he has had to deal with first hand the emotional toll that unresolved conflict can cause.

Attend this webinar to find out what YOU can do to prevent conflict from turning into productivity disruption, bullying or harm to employees mental health.

Audience – this webinar is aimed at business leaders and managers.

When – Wednesday 12th December 2016

Where – Join from PC, Mac, Linux, iOS or Android:  Link will be provided

What time – from 3:00 pm (EDST)

How to book:  Eventbright booking link for this event

Event Cost: This is a free event 

Find out more

The webinar will be hosted by Malcolm Guy, the author of Boost your Teams Productivity by reducing conflict and principal mediator from MIM Mediation .

Contact MIM Mediation to reserve your seat

Other #AuMAW2016 Events

Autim Awareness and Mediation

Autism Awareness and Mediation When - Thursday 8th December 2016 Where - Join from PC, Mac, Linux, iOS or Android: https://zoom.us/j/4192627750 What time - from 7pm to 8pm (EDST) How to book:  Click here to go to the Eventbrite Event Booking System event Event Cost:...

read more

Mediation Q&As Roadshow 2016

Brisbane Mediation Roadshow 2016 When - Monday 12th December 2016 and Tuesday 13th December 2016 Where - Various Locations in Brisbane see event booking information What time - Between 7am and 7pm. 90 minute sessions. Why not book a Breakfast Meeting or After Work...

read more

12.12.2016: The Conflict Interpreter Webinar

The Conflict Interpreter webinar / mini training hosted by Malcolm Guy from MIM Mediation. Designed for mangers and leaders this one hour webinar is full of practical hints and tips you can implement right away as well as guidance on when bringing in an independent, professional mediator may be necessary to avoid conflict escalation.

read more

7.12.2016: The Conflict Interpreter Webinar

The Conflict Interpreter webinar / mini training hosted by Malcolm Guy from MIM Mediation. Designed for mangers and leaders this one hour webinar is full of practical hints and tips you can implement right away as well as guidance on when bringing in an independent, professional mediator may be necessary to avoid conflict escalation.

read more
7.12.2016: The Conflict Interpreter Webinar

7.12.2016: The Conflict Interpreter Webinar

7th December 2016 – The Conflict Interpreter Webinar

Learn about Conflict Management Skills you can use every day in the workplace from Malcolm Guy the Author of Boost Your Teams Productivity by Reducing Workplace Conflict.

This webinar will help educate and inform participants on the basics of managing conflict in the workplace and how to step in early to prevent conflict escalating.

Malcolm will share simple tips and strategies that can be easily implemented by anyone.

About the Host

The webinar will be hosted by Malcolm Guy. Malcom is a NMAS Accredited Professional Mediator and published author.  Malcolm has a background in business management and leadership and also works for Lifeline. In his role as a volunteer telephone counsellor he has had to deal with first hand the emotional toll that unresolved conflict can cause.

Attend this webinar to find out what YOU can do to prevent conflict from turning into productivity disruption, bullying or harm to employees mental health.

Audience – this webinar is aimed at business leaders and managers.

When – Wednesday 7th December 2016

Where – Join from PC, Mac, Linux, iOS or Android:  Link will be provided

What time – from 7:00 pm (EDST)

How to book:  Eventbright Booking Link

Event Cost: This is a free event 

Find out more

The webinar will be hosted by Malcolm Guy, the author of Boost your Teams Productivity by reducing conflict and principal mediator from MIM Mediation.

Contact Malcolm to reserve a seat in this webinar.

Other #AuMAW2016 Events

Autim Awareness and Mediation

Autism Awareness and Mediation When - Thursday 8th December 2016 Where - Join from PC, Mac, Linux, iOS or Android: https://zoom.us/j/4192627750 What time - from 7pm to 8pm (EDST) How to book:  Click here to go to the Eventbrite Event Booking System event Event Cost:...

read more

Mediation Q&As Roadshow 2016

Brisbane Mediation Roadshow 2016 When - Monday 12th December 2016 and Tuesday 13th December 2016 Where - Various Locations in Brisbane see event booking information What time - Between 7am and 7pm. 90 minute sessions. Why not book a Breakfast Meeting or After Work...

read more

12.12.2016: The Conflict Interpreter Webinar

The Conflict Interpreter webinar / mini training hosted by Malcolm Guy from MIM Mediation. Designed for mangers and leaders this one hour webinar is full of practical hints and tips you can implement right away as well as guidance on when bringing in an independent, professional mediator may be necessary to avoid conflict escalation.

read more

7.12.2016: The Conflict Interpreter Webinar

The Conflict Interpreter webinar / mini training hosted by Malcolm Guy from MIM Mediation. Designed for mangers and leaders this one hour webinar is full of practical hints and tips you can implement right away as well as guidance on when bringing in an independent, professional mediator may be necessary to avoid conflict escalation.

read more
Australian Dispute Resolution Cooperative

Australian Dispute Resolution Cooperative

Australian Dispute Resolution Cooperative

Established by mediators for mediators the Coop’s purpose is to support professional mediators to maximise their dispute resolution businesses and through their work help to reduce and resolve conflict in Australia.

Established in 2015 any NMAS Accredited Mediator is eligible to join the Cooperative.

Services to the public include mediation, training and culture change programs.

Contact ADR Coop

10 + 13 =

Paul Kenna

Paul Kenna

Director

Contact Paul for more information about ADR Coop0413 825 479

Interact Support

Interact Support

Interact Support Website

Visit this supporters website

Interact Support Inc.

Interact Support is a not-for-profit established in 2015 to support programs designed to help people who are falling through the gaps of current service provision.

Our purpose is to reduce and resolve family conflict and prevent family violence.

Our first program is Court-Support which offers low cost support for family law matters.

We are founded on social enterprise principals which encourage those who can afford to pay to do so and to use those funds and donations to support those who can’t.

Our approach is collaborative and inclusive and based on the principles of self-determination and empowerment.

Contact Interact

3 + 11 =

Paul Kenna

Paul Kenna

Co-Founder

Contact Paul for more information about the Interact Support events during the Mediation Awareness Week on 0413 825 479

Mediation Institute

Mediation Institute

Mediation Institute Website

Visit this supporters website

Mediation Institute

Mediation Institute is one of Australias largest specialist training providers for the Graduate Diploma of Family Dispute Resolution qualification which it offers in partnership with Registered Training Organisations.

Established in 2013 to make high quality training in mediation and family dispute resolution more accessible Mediation Institute makes extensive use eLearning and Video Mediation.

Contact Mediation Institute

10 + 2 =

Joanne Law

Joanne Law

Director of Studies

Contact Joanne for more information about the Mediation Institute events during the Mediation Awareness Week on 0401 293 500

12.12.2016: Mock Mediation – Video Mediation Demonstration

12.12.2016: Mock Mediation – Video Mediation Demonstration

Mock Mediation – Video Mediation Demonstration

When – Monday 12th December 2016

Where – Join from PC, Mac, Linux, iOS or Android: https://zoom.us/j/498417605

What time – from 12.30 pm (EDST)  with the mediation demonstration starting at 12.45 (EDST)

How to book:  Click here to go to the Eventbrite Event Booking System event

Event Cost: This is a free event 

During the booking  process there is the option to make a donation to support the work of Interact Support in providing Family Dispute Resolution and Mediator Facilitated Negotiation services for people who “slip between the cracks” in government funded mediation services and due to hardship can not afford to pay for private Family Dispute Resolution services.

About the Host

Mediation Institute is one of the largest national providers of the Graduate Diploma of Family Dispute Resolution Qualification required to become a Family Dispute Resolution Practitioner.

Established in 2013 Mediation Institute won the eLearning Excellence Award in 2014 for their innovative and engaging approach to delivering skills training through online learning. Mediation Institute was founded on the principals of flexibility, accessibility and innovation and makes extensive use of live video role plays for student skills development.

Other #AuMAW2016 Events

Autim Awareness and Mediation

Autism Awareness and Mediation When - Thursday 8th December 2016 Where - Join from PC, Mac, Linux, iOS or Android: https://zoom.us/j/4192627750 What time - from 7pm to 8pm (EDST) How to book:  Click here to go to the Eventbrite Event Booking System event Event Cost:...

read more

Mediation Q&As Roadshow 2016

Brisbane Mediation Roadshow 2016 When - Monday 12th December 2016 and Tuesday 13th December 2016 Where - Various Locations in Brisbane see event booking information What time - Between 7am and 7pm. 90 minute sessions. Why not book a Breakfast Meeting or After Work...

read more

12.12.2016: The Conflict Interpreter Webinar

The Conflict Interpreter webinar / mini training hosted by Malcolm Guy from MIM Mediation. Designed for mangers and leaders this one hour webinar is full of practical hints and tips you can implement right away as well as guidance on when bringing in an independent, professional mediator may be necessary to avoid conflict escalation.

read more

7.12.2016: The Conflict Interpreter Webinar

The Conflict Interpreter webinar / mini training hosted by Malcolm Guy from MIM Mediation. Designed for mangers and leaders this one hour webinar is full of practical hints and tips you can implement right away as well as guidance on when bringing in an independent, professional mediator may be necessary to avoid conflict escalation.

read more
13.12.2016: Interact Support Open Day

13.12.2016: Interact Support Open Day

Interact Support is a not-for-profit established to support programs designed to reduce and resolve interpersonal conflict. The Interact Support mission is to help prevent family violence and workplace bullying from occurring through dispute resolution and education programs.

Open Day

The open day provides the opportunity to meet the people who run Interact Support and find out more about the innovative programs designed to help people who are not eligible for other services.

Logistics

When – the last day of the Mediation Awareness Week 13th December 2016

Where – Level 13 / 200 Queen Street, Melbourne

What time:  Between 11 am and 2 pm with  case studies, presentations, discussions and conversations about the issues, the solutions and everything in between.

How to book:  Book on our Facebook Event or contact us if you won’t use Facebook. 

 

7.12.2016: Conference Presentation at the STOP Domestic Violence Conference 2016

7.12.2016: Conference Presentation at the STOP Domestic Violence Conference 2016

Joanne Law, Director of Studies for Mediation Institute and Program Manager for the Interact Support, Court-Support Program, looks at the untapped potential for Mediation and Family Dispute Resolution in helping to prevent family violence incidents between high conflict family members.

  • Federal Circuit Court data shows that 52% of Parenting Order applications are going to court with a family violence exemption application avoiding the need to attend Family Dispute Resolution.
  • Many of the people who are issued a 60i Certificate indicating that Family Dispute Resolution is unsuitable do not have the financial resources to go to court to attempt to get an order regarding parenting.  Many find that they need $10,000 to $20,000 to commence their family law applications with a lot more money required if their case goes through to trial.
  • Enforcing court orders requires a return to court, and more money and time spent on attempting to force a reluctant compliance with court orders.

Joanne will talk about alternative ways that mediation and Family Dispute Resolution can be used to help reduce and resolve some of this conflict and avoid more incidents of family violence.

 

7.12.2016: Display Booth at the Australian Stop Domestic Violence Conference

7.12.2016: Display Booth at the Australian Stop Domestic Violence Conference

Visit Us at the Conference

The Australian Mediation Awareness Week will launch at the STOP Domestic Violence Conference in Brisbane on the 7th December 2016.

The Conference at the Mecure in Brisbane runs from the 5th to the 7th of December.

The stated purpose of the conference is to improve the focus and awareness on the effects of Domestic and Family Violence within Australia.

With a focus on building skills and collaboration the conference will include discussions and presentations around policy, research and practice emphasising innovation and emerging responses.

Our focus will be on how to use the skills of mediators to help reduce family violence and improve family safety.

Register for the Conference

Conference Registration

Follow on Twitter

@ASDVConference

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