Peer mediation is mediation between people who work or attend school together. This style of mediation originated within schools as students were trained to help other students to resolve their conflict with each other.
Another growing form of Peer Mediation is Workplace Peer Mediation Teams. These teams are created by organisations to provide workplace mediation by employees to fellow employees. The types of issues can involve manager / employee conflicts, minor grievances, team issues and even early-stage concerns about bullying and harassment.
The teams are selected from the general workforce population and received training in Peer Mediation suitable for a workplace setting. The length of this training is on average five-days. Some providers of this training insist that Peer Internal Mediators only co-mediate (two mediators involved in each case) rather than attempt to mediate on their own. Peer Mediators should also receive appropriate supervision and ongoing support and training (CPD).
It is normal in Workplace Peer Mediation programmes that Workplace Mediators do not mediate people in their own team/sections and have limits placed on the severity of cases handled. For more complex cases it is often necessary to involve external Professional Workplace Mediators.